Return & Refund Policy

At Bansidhar Mart, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we will do our best to help.

Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must generally be unused, in its original condition, and, where applicable, in its original packaging.

Return eligibility may vary depending on the product.

How to Request a Return

To request a return, please contact us at [Your Customer Support Email] with:

• Your order number

• Your name

• A description of the issue

• Photos or videos of the product, if applicable

Please do not send a product back without contacting us first. We will provide return instructions when your return request has been reviewed and approved.

Refund Process

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be refunded to your original payment method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

Shipping charges may not be refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Exchanges

We may offer an exchange for products that arrive damaged, defective, or incorrect, subject to availability.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

Damaged, Defective, or Incorrect Products

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

Please provide your order number along with clear photographs or videos showing the issue and the product packaging.

We will review the information and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other reasons.

Non-returnable products may include:

• Personalized or customized products

• Products that have been used or damaged after delivery

• Items without their original packaging where applicable

• Products marked as non-returnable on the product page

• Certain hygiene-sensitive or personal-use products

• Digital products, where applicable

The exact return eligibility of a product will be communicated on its product page or at the time of purchase where applicable.

Return Shipping

If a return is required because the product is defective, damaged, or incorrectly sent, we will review the circumstances and provide appropriate instructions.

For returns due to a change of mind or other customer preference, return shipping costs may be the responsibility of the customer.

Contact Us

If you have questions about returns or refunds, please contact:

Bansidhar Mart
Email: [Your Customer Support Email]

We reserve the right to review each return or refund request individually in accordance with applicable laws and the terms applicable to the purchased product.